Click a chart point to see who is behind it

Why look at the people behind a point

A chart shows what happened, not who did it. A click on a point answers the second question without an export or a separate report.

• Sign-ups tripled on Tuesday. Click the Tuesday point: if almost all of them have no email and share the same property, it looks like bots or a single ad campaign.
• In a sign up, create project, pay funnel many people leave after the second step. Click the second step and open the user cards of those who reached it to see what they did next.
• Bars are split by the utm_source property. Click the bar of one source and see who exactly came from that ad.

Where to click

Hover over the chart. The tooltip has the line "Click to open users and events". The panel works on Lines and Bars charts, including the Total bars mode, and on funnels.

• A line point: one series of the chart in one period, for example one day.
• A bar: the same, a series in a period. When the chart is split by a property, the bar belongs to one value of that property.
• A funnel step: click the row of the step. For a funnel the period is always the whole range of the chart.

What the panel shows

The panel title is the series name, with the period of the point under it. For a funnel the title looks like "1. Step name" and the period reads "Whole chart range". When the chart has several series, round switches at the top move to another series of the same period without closing the panel.

Below are two tabs with counts: Users and Events.

• A user row shows the email or id, the time of the last event and how many events this person made inside the point. A click opens the user card with the full history.
• An event row shows the name, the time and up to 4 short properties, with a User card link on the right.
• The Show more button loads the next 50 rows.
• A formula series, for example A / B, %, has no events of its own. The panel asks you to pick one of the series above.

How a point is counted

For a point the server uses the same rules as for the chart: the event type, the series conditions, the user filter and the period. That is why the users and events counts in the panel equal the numbers on the chart.

When the chart is split by a property, a point belongs to one value. The other group holds every value except those shown as their own groups.

For a funnel the server first counts the whole funnel, then finds the users who reached the chosen step. These are the same people as in the users count of the step. The Events tab lists their events of this step that match the step conditions.

Moving on to the users and events lists

There are two buttons at the bottom of the panel.

• Open all in Users opens the Users page filtered by the people of the point. It takes the first 200 people sorted by their last event, and the panel warns you when the point has more than 200.
• Open in Events opens the events list of the same type with the series conditions. The period of the point and the user conditions of the chart are not carried over, you can set them on the events page.

The users list can be exported to CSV or JSON Lines right from the Users page.

Limits

Here is what the panel does not do yet and where it shows incomplete data.

• Retention charts have no panel: a click on a cell of the cohort table opens nothing.
• A point can hold more than 100,000 events, or the chart can hit its limit of 2,000,000 events. Then the panel says "Too many events: counts and lists are not complete". Make the period shorter or add a condition to the series.
• Viewers of a public dashboard link see the values in tooltips, but not the panel with users and events.
• The result is kept for 10 minutes, so a second click on the same point within that time opens faster.